Withdrawal Basics: What You Need to Know

Before requesting your first withdrawal, understand the key limits and requirements. kekriya processes withdrawals to all major Bangladeshi payment methods with consistent speed across the board.

Limit Type Amount Notes
Minimum Withdrawal ৳700 Per transaction
Daily Limit (Copper Tier) ৳1,05,000 Increases with VIP tier
Processing Time 38 minutes After KYC approval
First Withdrawal 2 hours review KYC verification required
Important: You must complete KYC verification before your first withdrawal. Have your National ID Card, Passport, or Driving Licence ready. The review takes up to 2 hours.

How to Withdraw: Six Simple Steps

The withdrawal process is straightforward once your account is verified. Follow these steps to request a cash out.

  1. Log into Your Account

    Go to kekriya.ws and sign in using your registered mobile number and password. If you are on the kekriya app, tap the menu icon and select Withdrawals.

  2. Navigate to Withdrawals

    Click on your account balance at the top right corner, then select "Withdraw" from the dropdown menu. You will see your current balance and available withdrawal amount.

  3. Choose Payment Method

    Select your preferred method: bKash, Nagad, Rocket, Upay, or Bank Transfer. Ensure the account details match the name on your KYC documents.

  4. Enter Withdrawal Amount

    Type the amount you want to withdraw. It must be at least ৳700 and not exceed your daily limit. The system will show your new balance after the withdrawal.

  5. Confirm Account Details

    Double-check the payment account number you entered. Withdrawals to incorrect accounts cannot be reversed. If this is your first withdrawal, you will be prompted to upload KYC documents.

  6. Submit and Wait

    Click "Confirm Withdrawal" and wait for the approval. You will receive a confirmation SMS when the funds are sent. Check your payment account after 38 minutes.

Player reviewing withdrawal confirmation on mobile screen with payment method options and transaction summary

KYC Verification: Why It Matters

Know Your Customer verification is a legal requirement that protects both you and kekriya. It confirms your identity and prevents fraud, money laundering, and underage gambling. You only need to complete KYC once.

When KYC is Required

You must verify your account before your first withdrawal. If you have not uploaded documents when you request a cash out, the withdrawal will be paused until verification is complete. The process takes up to 2 hours during business hours.

What Happens During KYC Review

The kekriya compliance team checks that your documents are valid, match your account details, and meet quality standards. They verify your full name, date of birth, address, and photo against government databases. If everything is correct, your account is approved immediately. If documents are unclear or details do not match, you will be asked to resubmit.

Privacy Protection: kekriya stores your documents securely with encryption. They are only used for verification and regulatory compliance. Your information is never shared with third parties or used for marketing.

Required Documents: What to Prepare

You need one government-issued photo ID and proof that you live at the address you provided during registration. Choose from the accepted documents below.

National ID Card (NID)

Front and back photos of your NID card. Make sure the 10-digit or 17-digit number is visible.

Passport

Photo of the information page with your photo, signature, and passport number clearly shown.

Driving Licence

Front and back photos of your valid driving licence issued in Bangladesh.

Photo Requirements

Your document photos must meet these standards to pass review on the first attempt:

  • Take photos in good lighting with no shadows covering the text
  • Include all four corners of the document in the frame
  • Ensure text is sharp and readable; do not use blurry or pixelated images
  • Do not edit, crop, or filter the photos; submit originals only
  • File format: JPG or PNG; file size: under 5MB per photo
Common Rejection Reasons: Blurry text, missing corners, glare from flash, edited images, expired documents, and name mismatches. Avoid these to get approved quickly.

Upload Process: Step-by-Step Instructions

Uploading your documents takes about 3 minutes. You can do this from your computer or phone before requesting a withdrawal, or you will be prompted during your first cash out attempt.

  1. Go to Account Settings

    Log into kekriya and click your profile icon. Select "Account Verification" or "KYC Documents" from the menu.

  2. Choose Document Type

    Select whether you are uploading NID, Passport, or Driving Licence. The form will show you which photos are needed (front, back, or both).

  3. Upload Photos

    Click "Choose File" and select your document photo. If uploading from a phone, you can take a new photo or choose from your gallery. Repeat for the back side if required.

  4. Review and Submit

    Check that all text is readable in the preview. Confirm that your name matches your kekriya account exactly. Click "Submit for Review" when ready.

  5. Wait for Approval

    The review takes up to 2 hours. You will receive an email and SMS when your account is verified. If documents are rejected, you will be told what needs to be fixed.

After approval, you can withdraw funds anytime without further verification. Keep your account details updated; if you change your mobile number or address, notify kekriya support before your next withdrawal.

Common Issues & How to Fix Them

Most withdrawal problems are easy to resolve. Here are the most frequent issues and their solutions.

Withdrawal Request Rejected

Why it happens: Your account has not completed KYC, wagering requirements are not met, or withdrawal details do not match your verified information.

Solution: Check your email for the rejection reason. If KYC is pending, upload documents and wait for approval. If wagering is incomplete, check your bonus history for the remaining amount. Contact support if the reason is unclear.

Funds Not Received

Why it happens: Payment method delays, incorrect account number, or network issues during transfer.

Solution: Wait 38 minutes from the confirmation SMS. If funds do not arrive, verify that the account number you provided is correct. Check your payment app for pending transactions. Contact kekriya support with your transaction ID if the issue persists beyond 1 hour.

Daily Limit Reached

Why it happens: You have withdrawn the maximum allowed for your VIP tier today.

Solution: Wait until the next day (midnight Bangladesh time) to request more withdrawals. Consider upgrading your VIP tier by increasing your monthly turnover to unlock higher daily limits.

KYC Documents Rejected

Why it happens: Photos are blurry, document is expired, name does not match account, or corners are cut off.

Solution: Read the rejection email carefully. Retake photos in better lighting, ensure all edges are visible, and verify that the name on your document matches your kekriya account exactly. Upload new photos and wait for re-review.

Account Name Must Match: The name on your KYC documents and payment accounts must be identical to your kekriya registration. If you registered with a nickname, contact support to update your account name before submitting KYC.

Payment Methods: Processing Times & Details

kekriya supports all major Bangladeshi payment methods for withdrawals. Choose the method that matches your deposit account for faster processing.

  • bKash

    Processing Time: 38 minutes

    Most popular method. Ensure your bKash account is registered with the same mobile number as your kekriya account.

  • Nagad

    Processing Time: 38 minutes

    Fast and reliable. Verify your Nagad number before submitting the withdrawal request.

  • Rocket

    Processing Time: 38 minutes

    Works for personal and agent accounts. Check that your Rocket account accepts incoming transfers.

  • Upay

    Processing Time: 38 minutes

    Newer method with same speed. Ensure your Upay account is active and verified.

  • Bank Transfer

    Processing Time: 38 minutes to initiate, 1–2 business days to credit

    Use for large withdrawals. Provide your full account number, bank name, and branch code. Name on bank account must match KYC documents.

Processing times start after your withdrawal request is approved. First-time withdrawals take an additional 2 hours for KYC review. Subsequent withdrawals are processed within 38 minutes if requested during business hours.

Frequently Asked Questions

Can I withdraw without completing KYC?

No. KYC verification is mandatory before your first withdrawal. This is a legal requirement to prevent fraud and underage gambling. Upload your documents as soon as you register to avoid delays when you want to cash out.

How long does KYC review take?

Up to 2 hours during business hours (9 AM to 11 PM Bangladesh time). Most reviews are completed within 1 hour. If you submit documents late at night or on weekends, expect a response the next business day.

Can I change my withdrawal method after submitting?

No. Once a withdrawal request is submitted, it cannot be edited or canceled. If you entered incorrect details, contact support immediately with your transaction ID. They may be able to cancel the request before it is processed.

Why is my withdrawal pending for more than 38 minutes?

Check if this is your first withdrawal; KYC review adds 2 hours. If you have already been verified, the delay may be due to high withdrawal volume, payment method issues, or security checks. Contact support if pending exceeds 2 hours.

Do I need to pay withdrawal fees?

kekriya does not charge withdrawal fees. However, your payment provider may deduct a small transaction fee. Check with bKash, Nagad, or your bank for their fee structure.

Can I withdraw to a different name than my account?

No. All withdrawals must go to accounts in your own name, matching your KYC documents. Withdrawals to third-party accounts are rejected to prevent money laundering and fraud.

What if my KYC documents are rejected?

Read the rejection email for the specific reason. Common issues are blurry photos, expired documents, or name mismatches. Fix the problem and resubmit. Contact support if you do not understand the rejection reason.

How do I increase my daily withdrawal limit?

Upgrade your VIP tier by increasing your monthly turnover. Silver tier raises the limit to ৳1,70,000, Gold to ৳2,80,000, and Platinum to ৳4,70,000. Check the kekriya Bonus & VIP page for full tier details.

Can I withdraw bonus money?

Yes, but you must complete the wagering requirement first. For example, a ৳1,000 bonus with 11x wagering requires ৳11,000 in bets before you can withdraw. Check your bonus progress in the account menu.

Is my banking information secure?

Yes. kekriya uses SSL encryption and secure servers to protect your payment details. Your information is never shared with third parties and is only used for processing withdrawals.

Ready to Cash Out Your Winnings?

Complete your KYC verification now so you can withdraw anytime without delays. Sign up, upload your documents, and start playing with confidence.

Register & Verify Now