kekriya Privacy Policy

At kekriya, your privacy matters. This Privacy Policy explains what information we collect when you use our platform, how we use it, who we share it with, and what control you have over your data. If you create an account or play on kekriya, you agree to these terms.

Information We Collect

Account Registration Data

When you sign up, we collect your name, email address, phone number, date of birth, and country. We need this to verify you are 18 or older and to comply with Bangladesh regulations. Your username and password are stored securely.

Payment & Financial Data

To process deposits and withdrawals, we collect your bKash, Nagad, Rocket, or Upay account details, along with bank transfer information if you choose that method. We also record transaction amounts, dates, and status for account history and compliance checks.

Identity Verification (KYC)

Before your first withdrawal, we require a National ID Card (NID), Passport, or Driving Licence to verify your identity. This is mandatory under Bangladesh gaming regulations. We store scanned copies of these documents securely and delete them after 2 years if your account is inactive.

Gaming Activity

We log every bet you place: game name, stake amount, win/loss, timestamp, and IP address. This helps us track your VIP tier progress, calculate cashback, detect unusual patterns, and resolve disputes. We also record your game preferences to recommend content you might enjoy.

Device & Technical Data

When you visit kekriya, we collect your IP address, browser type, operating system, device model, screen resolution, and language settings. If you use our Android app, we collect app version, installation date, and crash logs to improve performance.

Cookies & Tracking

We use cookies to keep you logged in, remember your language preference, and analyze site traffic. Third-party cookies from our game providers (JDB, Spribe, CQ9, Ezugi, Sexy Gaming, Playtech, FA Chai) track which games you play. You can disable cookies in your browser, but some features may not work.

How We Use Your Data

We use your information to operate kekriya and provide services you request:

• Account Management: Create and maintain your account, verify your identity, and respond to your support requests via live chat or email at [email protected].
• Processing Transactions: Handle deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfers. Average deposit time is 4 minutes; withdrawals take 38 minutes after KYC approval.
• VIP & Rewards: Calculate your monthly turnover to determine your VIP tier (Copper, Silver, Gold, Platinum, Titanium, Royal), apply daily cashback (1.6%–2.6%), and credit birthday bonuses (৳600–৳25,000).
• Bonus Fulfillment: Track your wagering progress on the 190% first deposit bonus (up to ৳23,500) with 11× wagering requirement, 22% reload bonuses, and ৳525 referral bonuses.
• Game Personalization: Recommend games based on your play history. If you frequently play Slots, we might suggest new titles from Spribe or FA Chai.
• Security & Fraud Prevention: Monitor for multiple accounts, bot activity, bonus abuse, and payment fraud. We flag unusual betting patterns and investigate suspicious withdrawals.
• Compliance: Meet Bangladesh legal requirements for age verification, anti-money laundering (AML) checks, and responsible gaming. We may share data with regulators if required by law.
• Marketing: Send promotional emails about reload bonuses, new games, and VIP tier upgrades. You can opt out by clicking "unsubscribe" in any email.

Who We Share Your Data With

We do not sell your personal information. We only share it with the following parties when necessary:

Payment Processors

bKash, Nagad, Rocket, Upay, and our banking partners receive your account details and transaction amounts to complete deposits and withdrawals. They process data under their own privacy policies.

Game Providers

When you play a game from JDB, Spribe, CQ9, Ezugi, Sexy Gaming, Playtech, or FA Chai, they receive your username, bet amounts, and game outcomes to operate the game. They do not receive your real name, email, or payment details.

KYC Verification Services

We use third-party services to verify your NID, Passport, or Driving Licence. These services compare your documents against government databases and return a pass/fail result. They do not store your documents after verification (typically within 2 hours).

Customer Support Tools

Our 24/7 live chat (Bengali & English) uses a third-party platform. Chat transcripts, your email, and account ID are shared with this provider to manage support tickets.

Legal Authorities

If required by Bangladesh law or court order, we will disclose your data to government agencies, police, or regulators. We notify you unless legally prohibited.

How Long We Keep Your Data

We retain your information for different periods based on its purpose:

• Active Accounts: As long as your account is open and you continue playing on kekriya.
• Closed Accounts: For 2 years after you close your account or request deletion, to comply with Bangladesh gaming regulations and resolve any disputes.
• KYC Documents: Stored for 2 years after your last transaction. If you reactivate your account, we may request new documents.
• Transaction Records: Kept for 5 years to meet financial reporting and anti-money laundering requirements.
• Marketing Emails: If you unsubscribe, we remove you from promotional lists within 7 days but keep a record of your opt-out to avoid re-adding you.

After these periods, we delete or anonymize your data so it cannot be linked back to you.

Your Privacy Rights

Under Bangladesh law and our commitment to transparency, you have the following rights:

Access Your Data

Request a copy of all personal information we hold about you. We will provide it in a readable format within 14 days.

Correct Inaccurate Data

If your name, phone number, or email address changes, update it in your account settings or contact support. We will correct errors within 5 business days.

Delete Your Account

Request account deletion by emailing [email protected]. We will close your account and delete personal data within 30 days, except for transaction records we must keep for regulatory compliance.

Withdraw Consent

Opt out of marketing emails by clicking "unsubscribe" or contacting us. You cannot opt out of transactional emails (deposit confirmations, withdrawal notifications, KYC requests) because they are essential to the service.

Data Portability

Request your account data, bet history, and transaction records in CSV or JSON format. We will provide it within 14 days.

Object to Processing

If you believe we are processing your data unfairly, contact us to explain your concern. We will review and respond within 21 days.

How We Protect Your Information

kekriya uses industry-standard security measures to protect your data:

• SSL Encryption: All data sent between your device and our servers is encrypted with 256-bit SSL. Look for the padlock icon in your browser.
• Secure Storage: Passwords are hashed using bcrypt. Payment details and KYC documents are encrypted at rest in secure data centers.
• Access Controls: Only authorized kekriya staff can access your personal data, and only when needed for account support or compliance checks. All access is logged.
• Regular Audits: We conduct quarterly security audits and penetration tests to identify vulnerabilities.
• Two-Factor Authentication: Enable 2FA in your account settings to add an extra layer of protection. We recommend this for all players.

No system is 100% secure. If we detect a data breach that affects your account, we will notify you within 72 hours and explain what happened, what data was compromised, and what steps we are taking.

Third-Party Links

kekriya may link to external websites (social media, payment providers, game studios). We are not responsible for their privacy practices. Read their policies before providing personal information.

Children & Age Verification

kekriya is only for players 18 years or older. We do not knowingly collect data from anyone under 18. If you are a parent and believe your child has created an account, contact us immediately at [email protected] and we will delete it within 24 hours.

During KYC, we verify your date of birth against your NID, Passport, or Driving Licence. If we discover you were underage when you registered, we will close your account, void all bets, and confiscate any winnings.

International Data Transfers

kekriya operates in Bangladesh, but some of our service providers (game studios, cloud hosting) are based outside the country. When we transfer your data internationally, we ensure it is protected by contractual safeguards equivalent to Bangladesh standards.

Changes to This Policy

We may update this Privacy Policy to reflect new features, legal requirements, or business practices. We will post the updated version on this page and change the "Last updated" date at the top.

If we make significant changes (such as sharing data with new types of third parties), we will notify you via email or a site banner 30 days before the changes take effect. Continuing to use kekriya after the notice period means you accept the updated policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your data, reach out:

• Email: [email protected] (24/7 support in Bengali & English)
• Live Chat: Available on every page of kekriya for immediate assistance
• Subject Line: Use "Privacy Question" for faster routing to our data protection team

We aim to respond within 48 hours. For formal privacy complaints, we will investigate and provide a written response within 21 days.